Refund policy
Return & Refund Policy
This Return & Refund Policy applies to orders placed on faradayfiber.com, an online sales channel operated by YUNJIA TEXTILE under Shaoxing Yunjia Textile Product Co., Ltd.
30-Day Return Policy
We accept return requests within 30 days after the order has been delivered.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, complete, and in its original packaging when possible. Proof of purchase, such as the order number or receipt, may be required.
How to Start a Return
To request a return, please contact us at info@yunjiatex.com with your order number, the item you would like to return, and the reason for the return.
Please contact us before sending any item back. Items sent back without first requesting a return may not be accepted.
If your return request is approved, we will provide return instructions and confirm the return address by email.
Approved returns should generally be sent to:
3058 Creative Park, 99 Chuangyi Road,
Shaoxing, Zhejiang, China 312030
However, please do not send any item back before receiving our return instructions, as the return address may vary depending on the product or order situation.
Return Shipping Costs
For returns due to customer preference, size selection, change of mind, ordering mistake, or other reasons not caused by our error, customers are responsible for arranging and paying for return shipping.
We do not provide prepaid return shipping labels for these returns. We recommend using a trackable shipping service and keeping the tracking information until the return is completed.
Original shipping charges, return shipping costs, customs duties, taxes, import fees, and related charges are non-refundable unless the return is caused by our error or required by law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If the item is defective, damaged, or incorrect, please contact us as soon as possible at info@yunjiatex.com with your order number and clear photos of the issue.
If the issue is caused by our error, we will review the case and help arrange a suitable solution, such as a replacement, repair, refund, or return shipping support, depending on the situation.
Exceptions / Non-Returnable Items
The following items may not be eligible for return unless they are defective, damaged, incorrect, or required to be accepted by law:
- Custom-made products
- Made-to-order products
- Cut-to-length fabrics, yarns, or materials
- Used, washed, worn, altered, damaged, or incomplete items
- Sample swatches
- Hygiene-sensitive items
- Final sale items, if clearly marked
If you have questions about whether a specific item can be returned, please contact us before placing your order or before sending the item back.
Exchanges
We do not guarantee direct exchanges. The fastest way to get a different item is to request a return for the original item first. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without giving a justification, unless an exception applies under applicable law.
As above, the item must be unused, unworn, unwashed, undamaged, complete, and in its original packaging when possible. Proof of purchase may be required.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund is approved.
If approved, the refund will be issued to the original payment method. Please note that it may take several business days for your bank, credit card company, or payment provider to process and post the refund.
Original shipping charges, return shipping costs, customs duties, taxes, import fees, and payment processing fees may be excluded from the refund unless the return is caused by our error or required by law.
Contact
For return or refund questions, please contact us at:
info@yunjiatex.com